Privacy Policy
We respect your privacy. Any personal data submitted through our website — including names, emails, or artwork uploads — will be used only to contact you regarding your order or enquiry. We never share or sell your information to third parties.
We use basic analytics tools (e.g., Google Analytics) to understand how visitors use our website and to improve the user experience. You can request the deletion of your personal data at any time by contacting us.
Data Controller & Retention Guidelines Apparel is the data controller for information collected via this website. We retain your data for as long as necessary to fulfil your order and for our legal and tax obligations.
Cookie Policy
Our website uses essential cookies to function correctly and analytical cookies to improve performance and understand how visitors use the site. These analytical cookies are anonymous and do not collect personal data. By continuing to use our site, you agree to the use of these cookies.
You can disable cookies in your browser settings if preferred, though this may affect site functionality.
Terms & Conditions
1. Website Use By using our website (guidelines-apparel.co.uk), you agree to follow all applicable laws and regulations. All content on this site, including our logo, text, and imagery, is the property of Guidelines Apparel and may not be reused without our express written permission.
2. Artwork & Approval Process Customers are responsible for providing correct, print-ready artwork. We are happy to provide assistance if you are unsure about file requirements.
Prior to production, a digital proof of the artwork will be sent to you for final approval. You are responsible for checking all details on the proof, including spelling, colours, layout, sizing, and placement. Production will not begin until we have received your written approval (e.g., via email). Your approval of this proof confirms your acceptance of the final design, and we are not responsible for errors that were present on the approved proof.
3. Orders, Payment & Cancellation
- Payment: Full payment is required upfront for all orders before any design work or production commences.
- Turnaround: We aim to dispatch orders within 7–10 working days from the point of your final artwork approval. This is an estimate and can vary based on order volume and complexity. We will provide a more specific timeline with your quote.
- Cancellation: If you wish to cancel your order before the digital proof has been approved, you will receive a full refund. If you cancel after the proof has been approved but before production has started, a fee may be retained to cover design and administration time. Once an order has entered production, it cannot be cancelled or refunded.
4. Returns & Faults As all items are custom printed to your specification, they are non-refundable unless faulty or incorrect.
- You have 30 days from receipt of goods to report any items that are faulty or defective. We will offer a replacement or a full refund for verified faults.
- Any other issues, such as a shortfall in quantity or an incorrect size delivered, must be reported to us within 7 days of delivery.
- Items must be returned to us for inspection in an unworn, unwashed, and original condition. We reserve the right to refuse a return if the item has been damaged due to misuse or incorrect washing.
5. Copyright Warranty By submitting artwork to Guidelines Apparel, you confirm that you hold the necessary rights, licenses, or permissions to use and reproduce it. You agree to indemnify Guidelines Apparel against any claims, liabilities, or costs arising from any breach of copyright or intellectual property law related to your supplied artwork.
6. Liability Guidelines Apparel is not liable for delays in delivery caused by third-party couriers, extreme weather, or other external factors beyond our control. Our liability for any claim shall not exceed the total value of the order.
7. Governing Law These terms and conditions and any contract between us shall be governed by and construed in accordance with the laws of England and Wales.
Prize Draw Terms – “Monthly £250 Thank You Refund”
General: This prize draw commences on 1st August 2025. Guidelines Apparel reserves the right to amend or cancel the draw at any time without prior notice.
Eligibility: Every month, one customer will be randomly selected from that month’s orders to receive a refund of their purchase, up to a maximum value of £250.
Entry: All customers who place and pay for an order within a calendar month are automatically entered into that month’s draw. One entry is granted per paid order; multiple orders result in multiple entries.
The Prize: The selected customer will be notified via email within 5 working days of the following month. The refund will be processed to the original payment method. If the original order total was below £250, the full order amount will be refunded. If the order exceeded £250, a flat £250 will be refunded.
Conditions: The prize is non-transferable, and there is no cash alternative. By entering, the winner agrees to their first name and town/city being used for promotional purposes.